Skip to main content current edition: International edition The Guardian - Back to home Become a supporter Subscribe Find a job Jobs Sign in Search Show More Close with google sign in become a supporter subscribe search find a job dating more from the guardian: change edition: edition International edition The Guardian - Back to home browse all sections close Guardian sustainable business Values-led business How artificial intelligence could help make the insurance industry trustworthy NYC-based Lemonade hopes to reverse the poor reputation of insurance companies by using tech and behavioral science to appeal to younger customers Lemonade recently raised $34m from investors including GV, formerly Google Ventures.
 Google Ventures.
 Photograph: Alamy Stock Photo Guardian sustainable business Values-led business How artificial intelligence could help make the insurance industry trustworthy NYC-based Lemonade hopes to reverse the poor reputation of insurance companies by using tech and behavioral science to appeal to younger customers Alison Moodie Sat 28 Jan ‘17 15.
00 GMT Last modified on Wed 22 Feb ‘17 17.
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” In a quarterly performance review posted online, Lemonade noted that five of the six claims from 2016 required human intervention.
 But it touted a particular claim was handled completely by a chatbot: “The first time ever that a claim was handled solely by artificial intelligence – from triage, through fraud mitigation and down to the actual payment by wire.
 Start to finish, without involving us humans, all done by AI Jim!